Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email, phone number, company details, and billing details (only when voluntarily provided).
• Service Data: System logs, support tickets, cloud configuration details, and monitoring data required for cloud service delivery.
• Usage Information: IP address, device type, browser type, geolocation (approximate), and interaction with our website.
• Cookies & Tracking Data: To improve user experience, performance monitoring, and analytics.

How We Use Your Information

We use collected information for:

•  Delivering and maintaining our cloud support services.
• Responding to service requests, incidents, and change requests.
• Enhancing performance and security of managed cloud environments.
• Sending service updates, invoices, or communications (with consent where required).
•  Legal, regulatory, and contractual compliance.

Sharing of Information

We do not sell or trade personal data. Information may only be shared with:

• Authorized Employees & Contractors bound by confidentiality agreements.
• Third-Party Service Providers (e.g., AWS, Azure, monitoring tools, payment processors) — strictly for service delivery.
• Regulatory or Legal Authorities when required to comply with applicable laws.
•  Business Transfers in case of mergers, acquisitions, or restructuring.

Data Security

We maintain strong security practices to protect client and personal data:

• Encrypted data transfer (TLS 1.2/1.3).
• Encrypted storage of sensitive information.
• Role-based access controls (least privilege).
•  24×7 monitoring from our secured operations center.
• Regular security reviews, patching, and vulnerability assessments.

Data Retention

• Service-related data is retained only as long as necessary to fulfill contractual obligations.
• Log data and monitoring records may be retained for compliance or audit purposes.
•  Upon contract termination, client data is securely deleted unless retention is legally required.

Your Rights

Depending on your location (e.g., under GDPR, CCPA), you may have rights to:

• Access, update, or request deletion of your personal data.
• Restrict or object to processing of your data.
• Request a copy of your data in a portable format.
• Withdraw consent for non-essential communications.

To exercise your rights, contact us at [Insert Contact Email].

Cookies Policy

Our website uses cookies for analytics, performance optimization, and personalization. You may manage or disable cookies through your browser settings.

Third-Party Links

Our website may link to external websites. We are not responsible for their privacy practices.

Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top will reflect the latest version.

Contact Us

For questions about this Privacy Policy, please contact us at: privacy@awaninfotech.com

Address:

AWAN INFOTECH PVT. LTD.,

TIDEL PARK,

D-South, 6th Floor – Module 608,

No.4 Rajiv Gandhi Salai, Taramani, Chennai – 600113.

Tamil Nadu-India